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Why Product Managers Want to Work in Sports Tech

Our Product Team constantly develops new and innovative features for our customers. We sat down with Alyse, one of our Product Managers, to get an inside look into the incredible work she is doing and why she loves working on a team that’s dedicated to winning. 

 

How did your career path lead you to become a Product Manager?

Early in my career, I worked on incubation projects and emerging services. I spent a lot of time building business plans, investigating customer needs, and validating new products or programs. That experience primed me for product management. I love thinking big, innovating, and addressing customer problems. Plus, my knack for organization helped me transition smoothly into this role.

How are you involved with customer feedback at DraftKings, and what excites you about working closely with our customers?

It's really exciting to see feedback from both our customers and internal stakeholders. Our agents in the field talk to players daily, giving us valuable insights. We also marry this feedback with behavioral data to understand pain points better and help our customers effectively.

How would you describe the Product team at DraftKings?

Our Product team has a "win together" mindset. There's a lot of accountability and collaboration. Everyone cares about each other’s work and the overall success of DraftKings, not just their specific product.

And how would you describe DraftKings products?

It’s all about the experience. Our products aren’t just about placing bets or casino games; they’re about providing a seamless, engaging platform. We focus on what our customers are looking for, whether it’s new features or an enhanced user experience.

What’s unique about working at DraftKings?

DraftKings is incredibly inclusive and inquisitive. People ask "why" a lot, which fosters innovation and thoughtful thinking. The culture is open, honest, and collaborative. Even though I’ve only been here for six months, I felt comfortable and trusted from day one.

Can you tell us about the specific products you work on?

I support our AI chatbot and the tools and systems for managing customer support tickets. The chatbot helps with quick responses to common issues, allowing our agents to focus on more complex tasks. It’s all about efficiency and providing a delightful user experience.

How does AI factor into your work, and what excites you about it?

AI is limitless. We’re constantly training our chatbot to improve interactions. The rapid impact AI has on our operations and customer satisfaction is thrilling. It’s amazing to see how quickly we can implement changes and see positive results.

What impact have you made at DraftKings?

The impact has been fast and significant. We’ve seen cost savings, improved productivity, and enhanced user experiences. It’s incredibly rewarding to deploy something quickly and see immediate benefits for the business and our customers.

Why should Product Managers consider joining DraftKings?

DraftKings offers tremendous growth opportunities. We’re a leading company in a booming industry, with a portfolio of products expanding into new markets. There’s so much green space for Product Managers to make a splash and grow with the company.

Finally, what does "The Crown Is Yours" mean to you?

To me, it means having independence and control over my career direction at DraftKings. With the rapid growth and success of our products, there’s endless opportunity to prove myself and advance. DraftKings rewards hard work, and that’s incredibly motivating.

 

At DraftKings, every team member truly acts like an owner. If you’re ready to own your career, check out our open positions

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