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Deliver a world-class experience to our customers 24/7

Customer Experience

Collaborative, curious, driven. These are just a few words used to describe members of this team. As our heartline, you'll directly connect our business to millions of customers.

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About The Team

You’ll drive results and strengthen relationships that’ll help DraftKings grow and flourish. As a critical touchpoint between our customers and the business, you’ll quickly learn the ins and outs of our products and strive to deliver the best experience through quick and effective solutions. The Customer Experience team operates globally, so you’ll have the unique opportunity to work closely with teammates in different time zones. Beyond the day-to-day work, you’ll be empowered to learn diverse skills to develop and propel your career into other areas of the organization.

If you’re looking for a team that will prioritize your career development while working in the exhilarating entertainment space, you’ll find your perfect fit on our Customer Experience team.


Open Roles

Explore opportunities and find your perfect fit on our Customer Experience team.

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Strategic Customer Initiatives Senior Associate

  • Remote - Massachusetts

Strategic Customer Initiatives Specialist

  • Remote - Massachusetts

Customer Experience Associate

  • Sofia, BG + 1 other location

Rise to the Challenge

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From Associate to Manager in just four years, Tachelle from our Las Vegas office has worked hard to drive success and growth in her career. Learn more about her story.

The Latest

Life At DraftKings

Meet the global faces and teams at DraftKings.

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How Your Career Can Flourish At DraftKings

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How to Build an Award-Winning Customer Experience Team

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Working On Our Customer Experience Team

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Day In the Life On The Customer Experience Team

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Enhancing the Customer Experience

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Meet Jason, Head of Customer Experience

Join Our

Talent Community

Stay in touch with us, and we’ll let you know when the right role pops up.

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