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VIP Team Lead

Lead the strategy behind the game. 

As a VIP Team Lead, you will oversee a team of VIP Hosts who cultivate relationships with DraftKings’ most highly engaged Players. This role will focus on reactivation, loyalty, and account management. You’ll be responsible for the day-to-day execution of DraftKings’ industry-leading VIP engagement strategies, understanding the actual needs of our players to foster long-term loyalty to DraftKings. As a Team Lead, you will play a vital role in the growth and development of our VIP userbase and team development.  Sound good to you? Join us. 

What you’ll do as a VIP Team Lead:

  • Drive key VIP sales metrics, contributing to customer engagement, market share, and net revenue.

  • Provide coaching and feedback to improve performance and enable your team to achieve all established goals & business objectives.

  • Focus on multiple facets of the VIP lifecycle, including reactivation, account management, and loyalty integration.

  • Work closely with Analytics teams to monitor reinvestment programs, including comps and other earned or reward incentives.

  • Assist VIP leadership in developing and implementing sales training programs.

  • Participate in the escalation process, including working with clients and other internal departments to resolve client cases.

  • Execute the broad VIP strategy and implement new initiatives to optimize outcomes and accomplish goals.

  • Conduct regularly scheduled team and one-on-one meetings with your direct reports.

What you’ll bring:  

  • An extreme passion for improving the customer/player experience, solving problems, and driving positivity amongst the team.

  • Strong desire to teach and coach a team to deliver quality customer experience and consistent sales techniques.

  • Demonstrated success in identifying and implementing strategies that improve operational efficiency.

  • Knowledge and ability to increase revenues and control expenses.

  • Strong leadership skills and excellent communication skills.

  • Ability to manage multiple tasks while effectively focusing on priority issues.

  • Bachelor's Degree in Business, Marketing or related field 

  • Five years of related experience in the gaming, hospitality, sales, or marketing industry. 

  • At least three years of experience managing a sales and marketing team.

  • This position is remote except that it may not be performed in Colorado.

Who are we a good fit for? 

We love working with talented people but more than that, we seek out compassionate co-workers with a collaborative spirit. Our work moves quickly and we’re great at coming together to find creative solutions to some of tech’s most interesting problems. If that sounds good to you, join us. 

We are DraftKings.

We’re inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space propelled by constant curiosity and diverse perspectives.

Our teams are fueled by innovation. We are looking ahead, building what’s next, and continuously reinventing the industry. We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston, with teams around the world and an expanding global presence.

Join Us!

We strive to create a place where all feel safe, empowered, engaged, championed, and inspired. DraftKings is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Ready to build what’s next? Apply now.

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.

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