Be the strategy behind the game.
As a VIP Host Lead, New Hampshire, you will play a key role in the growth and development of our VIP user base. When joining us, you’ll also be driving net revenue through proactive sales tactics while promoting outstanding VIP service to new and existing VIP customers. The role also entails collaborating with other departments such as Fraud, CX, Compliance, Marketing, and Product Operations to consult, execute, and resolve multifaceted player-facing issues. Sound good to you? Join us.
What you’ll do as VIP Host Lead:
Create strong, authentic, and trusted Player relationships.
Deliver a Player experience that will drive high levels of brand advocacy.
Compile Player feedback to support improvements to the platform and identify commercial opportunities.
Execute against all VIP policies and guidelines, including responsible gaming policies.
Contribute to processing and compliance initiatives that improve operations, efficiency, and service to both internal and external customers.
Work closely with Analytics teams to monitor reinvestment programs including comps and other earned or reward incentives by routinely checking reports and actual transactions.
Participate in the escalation process including working with clients and other DK departments to resolve client cases.
What you'll bring:
Experience with sports betting, gaming economies, and Player behavior.
4+ years of experience in a customer facing role.
Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment.
Willingness to travel and work nights and weekends.
Must be able to obtain and maintain required state gaming licenses.
Who are we a good fit for?
We love working with talented people but more than that, we seek out compassionate co-workers with a collaborative spirit. Our work moves quickly and we’re great at coming together to find creative solutions to some of tech’s most interesting problems. If that sounds good to you, join us.
We are DraftKings.
We’re inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space propelled by constant curiosity and diverse perspectives.
Our teams are fueled by innovation. We are looking ahead, building what’s next, and continuously reinventing the industry. We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston, with teams around the world and an expanding global presence.
We strive to create a place where all feel safe, empowered, engaged, championed, and inspired. DraftKings is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.
Ready to build what’s next? Apply now.
As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.