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VIP Content Ops Associate

Be the strategy behind the game.

DraftKings is on the cutting edge of a new generation of products and services, capturing the culture of a new generation of fans. As a VIP Content Management Associate, you’ll play a key role in the growth and development of our VIP Promotional Strategy by driving the communication piece of our cross-vertical VIP promotional strategy. If you are detail-oriented and have an affinity for database marketing or your passion for marketing strategy, we know you’ll love it here.  Sound good to you? Join Us

What you’ll do as a VIP Content Associate:

  • Coordinate marketing calendars and create meeting cadences for planning and execution.

  • Monitor & ensure VIP creative for customer communications follows our brand guidelines & standards.

  • Understand & test offer flow from a customer perspective.

  • Work closely with the VIP team to ensure customer lifecycle promo strategy flows properly.

  • Partner with our Player Development & Customer Experience Teams to gain insights on player preferences and feedback on promotions. 

  • Partner with our RevOps teams to communicate & escalate pertinent information from our customer-facing teams.

  • Provide information on promotions with state teams.

  • Create synergies and maintain best practices guides.

  • Consistently striving to improve the DraftKings VIP experience, thinking critically and creatively about ways to make the VIP promotional strategy the most impactful it can be.

  • Become an expert on your region of states – constantly staying up to date on key sporting events, holidays, and other marquee events that would impact our marketing calendar.

What You'll Bring:

  • A passion for improving customer experience, solving problems, and driving positivity amongst the team

  • 1+ years of related experience in the Gaming, customer service, or hospitality industries.

  • Organization and high attention to detail, with the ability to work on multiple projects simultaneously often under challenging time constraints.

  • Excellent customer service and communication skills.

  • Bachelor's Degree in Business, Marketing, or related field. 

  • Have the ability to obtain and maintain required State Gaming Licenses.

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Who are we a good fit for? 

We love working with talented people but more than that, we seek out compassionate co-workers with a collaborative spirit. Our work moves quickly and we’re great at coming together to find creative solutions to some of tech’s most interesting problems. If that sounds good to you, join us. 

We are DraftKings.

We’re inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space propelled by constant curiosity and diverse perspectives.

Our teams are fueled by innovation. We are looking ahead, building what’s next, and continuously reinventing the industry. We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston, with teams around the world and an expanding global presence.

Join Us!

We strive to create a place where all feel safe, empowered, engaged, championed, and inspired. DraftKings is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Ready to build what’s next? Apply now.

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.

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