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Technical Account Specialist, NFT Marketplace Operations

Drive operational efficiency in our newest vertical. 

We're seeking a Technical Account Specialist for our newest vertical, DraftKings Marketplace, the NFT ecosystem designed by DraftKings for mainstream accessibility. In this role, you will assist the Technical Account Manager across the technical and business aspects associated with these partnerships. You will provide first-level support for incoming communications from clients and take ownership in the resolution process internally across departments while growing into a trusted advisor for these accounts. The NFT space has never been more exciting, and we hope you'll join us.  

What you'll do as Technical Account Specialist, Marketplace Operations:

  • Establish a solid foundational knowledge of the Marketplace product and organizational operability.

  • Assist in providing dedicated account support, acting as a liaison internally and externally on our partners' key initiatives and success measures.

  • Work as a cross-functional team member with Operations, Product, and Marketing to coordinate on client-based revenue opportunities.

  • Act as the primary point of contact for assigned accounts and assist our partners through various onboarding and post-activation issues.

  • Provide continuous updates on partner satisfaction and documentation surrounding outstanding advocacy items.

  • Proactively seek objective information and insights to identify and address our partner's needs.

  • Assist the Technical Account Manager in managing our clients' expectations and any technical issues through a triage process.

What you'll bring:   

  • A balance of strategic thinking and technical acuity in e-commerce or enterprise software.

  • Experience in a customer-facing role delivering information around technical aspects to a non-technical audience.

  • Excellent verbal and written communication skills.

  • Experience with coordination, prioritization, and consulting skills with attention to organization and details.

  • Ability to discern customer needs and identify opportunities for improved services or potential product enhancements.

  • Practical experience or a Bachelor's Degree in a technical field or related area of study.

  • eCommerce/NFT/Crypto experience is desirable.

  • An eagerness to work in a fast-paced environment and confidently work with others.

Who are we a good fit for? 

We love working with talented people but more than that, we seek out compassionate co-workers with a collaborative spirit. Our work moves quickly and we’re great at coming together to find creative solutions to some of tech’s most interesting problems. If that sounds good to you, join us. 

We are DraftKings.

We’re inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space propelled by constant curiosity and diverse perspectives.

Our teams are fueled by innovation. We are looking ahead, building what’s next, and continuously reinventing the industry. We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston, with teams around the world and an expanding global presence.

Join Us!

We strive to create a place where all feel safe, empowered, engaged, championed, and inspired. DraftKings is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Ready to build what’s next? Apply now.

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.

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