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Technical Account Manager, Marketplace Operations

Drive operational efficiency in our newest vertical. 

We’re seeking a Technical Account Manager for our newest vertical, DraftKings Marketplace, the NFT ecosystem designed by DraftKings for mainstream accessibility.  In this role, you will build and maintain effective long-term relationships and a high level of satisfaction with key senior-level decision-makers and influencers at assigned major partnership accounts.  You will provide first-level support for all incoming communications from clients and own the relationship internally across departments while growing into a trusted advisor for these accounts. The NFT space has never been more exciting and we hope you’ll join us.  

What you’ll do as Technical Account Manager, Marketplace Operations:

  • Provide dedicated account support, managing communications internally and externally on key account milestones, and work closely across departments to plan and manage ongoing projects.

  • Be the face of DraftKings for assigned accounts and assist our partners and premier clients with onboarding and with any post-onboarding integration issues.

  • Work closely with Product, Engineering, and Marketing teams to coordinate with clients on forward-looking roadmaps, potential feature requests, and related revenue opportunities.

  • Oversee that schedule, functionality, and requirements are met for our clients

  • Manage our clients’ expectations and any technical issues through our triage process.

  • Identify product growth opportunities or synergy between company objectives and our partners’ requests. 

What you’ll bring:   

  • A balance of strategic thinking and technical acuity in e-commerce and/or enterprise software with savviness in communication and operational execution. 

  • Experience in technical account management or technical support in a client-facing role.

  • Excellent verbal and written communication skills – ability to communicate technical concepts to a non-technical audience.

  • Strong technical project management, analytical, and prioritization skills with attention to detail 

  • Ability to discern customer needs and transform them into potential product enhancements.

  • Experience in web-based products and working with development teams (in an agile software environment preferred).

  • Technical experience, or a bachelor’s degree in a technical field or related area of study.

  • eCommerce/NFT/Crypto experience is desirable.

  • An eagerness to work in a fast-paced environment and confidently work with others.

This position can sit in either the Boston or New Jersey offices or remote; however, this work is to be performed entirely outside of Colorado. 

#LI-AM1 #LI-REMOTE


Who are we a good fit for? 

We love working with talented people but more than that, we seek out compassionate co-workers with a collaborative spirit. Our work moves quickly and we’re great at coming together to find creative solutions to some of tech’s most interesting problems. If that sounds good to you, join us. 

We are DraftKings.

We’re inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space propelled by constant curiosity and diverse perspectives.

Our teams are fueled by innovation. We are looking ahead, building what’s next, and continuously reinventing the industry. We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston, with teams around the world and an expanding global presence.

Join Us!

We strive to create a place where all feel safe, empowered, engaged, championed, and inspired. DraftKings is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Ready to build what’s next? Apply now.

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.

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