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Studio Support Engineer

  • Atlantic City, NJ | Remote - New Jersey
  • Engineering
  • JR4844
  • Full Time

Shape a rapidly scaling industry. 

The Studio Support Engineer will be supporting, maintaining, and troubleshooting both office and studio technological tools - computers, hardware, software, network etc. This position will play a critical role in DraftKings Casino offering.

Responsibilities:

  • Monitoring Live stream ensuring that studio gaming tables are operational without interruptions.

  • Installation of complex equipment, including cameras, scanners, PCs, lights, audio according to provided schematics and guidelines

  • Configure, maintain and support video infrastructure (cameras, hardware encoders, converters).

  • Identifying, resolving and escalating all real time technical irregularities due to software, hardware, network connectivity or any other issue.

  • Applying corporate policies, protocols, guidelines and tools. Collaborating with corporate relevant departments while working according to corporate policies.

  • Acting as the main contact point for any technical issues in the studio, monitoring and responding quickly to reported technical issues.

  • Monitoring critical applications and infrastructure components functions using provided monitoring tools.

  • Reacting on all alerts - identifying, analyzing, logging and escalating issues as required.

  • Escalating issues to product and corporate experts

  • Recording all events and incidents and providing required reports.

  • Installation of professional studio equipment: cameras, lighting, video and audio.

  • 24/7 monitoring of healthy functioning of all systems.

Skills:

  • An analytical and proactive approach with keen attention to detail

  • Excellent multi-tasking abilities along with excellent problem-solving and troubleshooting skills

  • A keen skill of decision making within a high pressure environment

  • Resourcefulness and quick-thinking nature

  • Excellent documentation skills

  • Outstanding customer service skills and open-minded personality

  • Working in flexible shifts including nights shifts and overtime, when needed

Qualifications:

  • Previous proven experience in the delivery of technical support services

  • Experience working with digital SLR and CCTV cameras, including mounting, focus adjustment and lenses.

  • Familiarity with video converters and encoders, SDI Cables, wiring and cabling of electrical or electronic components, cable organizational management and labeling.

  • Networking knowledge is an advantage

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Who are we a good fit for? 

We love working with talented people but more than that, we seek out compassionate co-workers with a collaborative spirit. Our work moves quickly and we’re great at coming together to find creative solutions to some of tech’s most interesting problems. If that sounds good to you, join us. 

We are DraftKings.

We’re inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space propelled by constant curiosity and diverse perspectives.

Our teams are fueled by innovation. We are looking ahead, building what’s next, and continuously reinventing the industry. We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston, with teams around the world and an expanding global presence.

Join Us!

We strive to create a place where all feel safe, empowered, engaged, championed, and inspired. DraftKings is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Ready to build what’s next? Apply now.

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.

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