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Sportsbook Operations Specialist

At DraftKings, we're inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space and are propelled by constant curiosity and diverse perspectives.

Be part of the newest game-changer.

We are building upon our leading US sports brand to grow our Sportsbook Operations group! Join our team as a Sportsbook Operations Specialist, and you will play a central role in running the day-to-day operations of a rapidly scaling part of our business.  ​​We’re looking for an analytical thinker with proven skills working across CRM and marketing. You'll be a confident team player and someone who can communicate and articulate themselves in a way others will listen, learn from and take direction from you.  If you enjoy working within a fast-paced, highly dynamic environment, we think you’ll love it here.

What you’ll do as a Sportsbook Operations Specialist:

  • Run processes to support quality assurance, problem escalation, and competitor tracking

  • Work with our Content and Trading teams to ensure delivery of market-leading Sportsbook offerings

  • Manage the efficient execution and fulfillment of various promotions and offers.

  • Ensure that site content, promotions, betting events, and betting odds are presented and merchandised as expected

  • Create and deploy communications to players through our CRM systems to ensure awareness and participation in promotions and offers. Ensure that they adhere to channel best practices.

  • Execute structured segmentation and A/B testing, and lead analysis of results, to maximize business impact and present results to stakeholders and senior leadership.

  • Work on internal tools and reporting needs for the Operations team

  • Work cross-functionally with various groups including but not limited to Customer Experience, Analytics, Promotions, International Market Development and Trading

  • Maintain a database of promotions to assist in monitoring and recapping high-value promos.

  • Work with the team to grow the business. Collaborate, brainstorm, and take ownership of our goals.

What you’ll bring:      

  • At least three years of experience in a marketing role in a business-to-consumer industry.

  • Minimum of two years of experience with ideating promotions, A/B testing and customer segmentation.

  • Demonstrated experience with SQL, Tableau and other analytics tools.

  • Strong analytical skills and demonstrated experience generating insights from campaign results and using these to inform future plans.

  • You’re a strategic thinker with a deep understanding of the Sportsbook industry. 

  • Well organized and strong attention to detail, with the ability to work on multiple projects simultaneously, often under challenging time constraints. 

  • Willing to work non-standard hours based on the sports calendar 

  • Proven ability to understand the customer and be an advocate.

  • Bachelor's degree in marketing, business or analytical field is preferred but not required.

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Join Us!

Our teams are fueled by innovation. We are looking ahead, building what’s next, and continuously reinventing the industry. We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston, with teams around the world and an expanding global presence.

We strive to create a place where all feel safe, empowered, engaged, championed, and inspired. DraftKings is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Ready to build what’s next? Apply now.

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.


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