Sportsbook Floor Security Lead

What you’ll do as the Sportsbook Floor Security Lead:

• Manage a team of Sportsbook Floor Security Representatives

• Handle all scheduling and time-off processes for the Sportsbook security team members

• Serve as primary point of contact for non-security personnel on security related issues

• Ensure all incidents are appropriately documented and completed in a timely manner

• Patrol Sportsbook to ensure a safe and respectful establishment and workplace. Ensure the security of doors, equipment, and people. 

• Direct visitors and vendors to appropriate locations. 

• Escort the transfer of monies from one area to another.

• Observe and report procedural violations, rule infractions, and illegal activity; notify management when necessary.

• Watch for and report irregularities such as fire hazards and security doors left unlocked.

• Document property damage, theft, fraud, burglaries, the identification of weapons, unusual occurrences, patron or employee injury, and underage entries.

• Communicate with other Security and Surveillance personnel and the Global Security Operations Center via two-way radios and/or telephone.

• Manage the team’s response to patron disputes, aggressive behavior incidents, intoxicated patrons, medical incidents, and accidents, fire alarms and other life safety matters.

• May be required to render medical first aid. 

• Conduct himself/herself in a professional manner which reflects positively on the company.

• Attend and administer required training as defined by management.  

• Work directly with government regulators and law enforcement personnel.

• Perform other duties as assigned.

• This role will follow a varied work schedule at the sportsbook where nights, holidays, and weekend work will be required.

What you’ll bring: 

• College degree or equivalent experience, Criminal Justice background a plus

• 3+ years of management experience in a physical security environment

• Restaurant experience is a plus

• Excellent customer service skills and the ability to effectively speak before groups of guests or associates

• Experience creating and maintaining employee schedules

• Experience managing a team

• Ability to obtain Basic First Aid (CPR, AED) certification

• Ability to work varied shifts, to include nights, weekends, and holidays

• Obtain all required license(s) including the Illinois Gaming Board

• Physical Requirements

  • Ability to stand and walk for the entire length of shift, stand at assigned posts, and walk up and down stairs frequently.

  • Ability to bend, climb, stoop, grasp, handle, lift and carry up to 35 pounds, reach, and push.

  • Visual ability to identify potential security violations.

  • Hearing ability to respond to spoken voice and audible alarms.