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Senior User Researcher - Sportsbook

Be the strategy behind the game.

We’re scaling rapidly and we’re searching for an experienced researcher capable of blending methodologies with data-driven insights to support the product and design teams of our Daily Fantasy and Sportsbook products. You will use a mix of qualitative and quantitative research techniques to understand our DraftKings users, champion the customer by being their voice within the company, and work with teams across the organization to share insights and enable the DraftKings product team to create engaging user experiences. 

What you’ll do as a Senior User Researcher:

  • Create curiosity around research from every member of our organization to ensure we are making business and product decisions on user research and insights.  

  • Derive insights to inform the definition and development of products across our Daily Fantasy and Sportsbook teams.

  • Be a trusted partner and work cross-functionally with teams to shape and execute research plans based on business needs and growth/innovation initiatives.

  • Partner with product analytics to present cohesive research insights and recommendations to stakeholders. 

  • Lead strategic design and execution of user-centered research and usability studies that provide actionable insights which influence product roadmaps and designs. 

  • Interpret research results, derive implications, perform market analysis, and gather strategic intelligence to provide insights regarding the market, trends, and our customers needs and pain points.

  • Stays current with research techniques and tools in the field of User Experience in order to direct approaches for research projects and ensure the most effective and efficient resources are used. 

 What you'll bring:

  • Ideally, you have 5+ years of experience as a hands-on researcher for digital products, preferably with some experience in a lead role or main point of contact for a large product area with many stakeholders. 

  • Expert in a broad range of methodologies including ethnographic research, site visits, interviews, usability testing, surveys, lean experimentation, and more.

  • Experience partnering with product analytics to integrate quantitative and qualitative insights. 

  • Strong project management and organizational skills. 

  • Strong written and verbal presentation skills with experience presenting ideas, thoughts, and information persuasively.

  • Experience prioritizing research projects based on organizational goals and product roadmaps. 

  • Experience collaborating and partnering strategically with Design, Product, and other partners to drive and influence product decisions

This position can sit in either the Boston office or remote; however, this work is to be performed entirely outside of Colorado. 


Who are we a good fit for? 

We love working with talented people but more than that, we seek out compassionate co-workers with a collaborative spirit. Our work moves quickly and we’re great at coming together to find creative solutions to some of tech’s most interesting problems. If that sounds good to you, join us. 

We are DraftKings.

We’re inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space propelled by constant curiosity and diverse perspectives.

Our teams are fueled by innovation. We are looking ahead, building what’s next, and continuously reinventing the industry. We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston, with teams around the world and an expanding global presence.

Join Us!

We strive to create a place where all feel safe, empowered, engaged, championed, and inspired. DraftKings is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Ready to build what’s next? Apply now.

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.

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