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Senior Manager, SRE Service Excellence

Building the possibilities.

We're growing rapidly and are looking for a Senior Manager, who will be part of a SRE team in charge of designing, maintaining and running companywide improvement processes.

If you like continuous improvement, working close to business, the concept of taking agile principles and methods to its limit by making use of new techniques — then this is the perfect opportunity for you.

What you’ll do as a Senior Manager, SRE Service Excellence:

  • Provide technical leadership

  • Collaborate with other group leaders, product owners and software architects to plan, design, develop and maintain companywide processes, to improve and maintain stable environment

  • Commitment to high-quality solutions on-time

  • Analyze, design, implement and run new improvement initiatives within SRE

  • Service stability management

  • Capacity control and capacity planning, trend analysis and execution

  • Internal SRE process management

  • Motivate the team members and peers to drive service and product quality improvements by implementing company and business best practices

What you will bring:

  • 3+ years of proven leadership and managerial experience

  • 5+ years of proven record in leading process implementation in enterprise level companies

  • ITSM/ITIL process implementation experience

  • Experience with Agile / SCRUM

  • Excellent management and interpersonal skills

  • Ability to motivate and drive employees and peers

  • "Can do" approach

  • Fluent in English


Who are we a good fit for? 

We love working with talented people but more than that, we seek out compassionate co-workers with a collaborative spirit. Our work moves quickly and we’re great at coming together to find creative solutions to some of tech’s most interesting problems. If that sounds good to you, join us. 

We are DraftKings.

We’re inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space propelled by constant curiosity and diverse perspectives.

Our teams are fueled by innovation. We are looking ahead, building what’s next, and continuously reinventing the industry. We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston, with teams around the world and an expanding global presence.

Join Us!

We strive to create a place where all feel safe, empowered, engaged, championed, and inspired. DraftKings is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Ready to build what’s next? Apply now.

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.

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