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Senior Manager, Sportsbook Operations

We are DraftKings. We’re inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space propelled by constant curiosity and diverse perspectives.

Our teams are fueled by innovation. We are looking ahead, building what’s next, and continuously reinventing the industry. We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston, with teams around the world and an expanding global presence.

Be part of the newest game-changer.

We are building upon our leading US sports brand to grow our Sportsbook Operations group! The Senior Manager, Sportsbook Operations will manage and mentor a high performing team that play a large role in assuring the quality and customer experience of the Sportsbook. If you enjoy working within a fast-paced, highly dynamic environment, we think you’ll love it here.

What you’ll do as a Senior Manager, Sportsbook Operations:

  • Lead, manage, and mentor teams of operations associates responsible for 2nd line escalations, Sportsbook quality assurance, and Sportsbook betting insights

  • Design, measure, and refine operational processes in support of team objectives

  • Maintain internal knowledge base and workflow management systems

  • Ensure escalation processes comply with all state regulations

  • Act as a senior escalation point for complex queries and issues

  • Work closely with Trading, Customer Experience, Product, and Operations teams to identify and resolve customer pain points
     

What you'll bring:

  • Thorough understanding of Online Sportsbook product and operations, with 3+ years experience in a related role

  • 2+ years of experience managing a high performing team

  • Ability to handle out of hours escalations autonomously

  • Constant desire to improve the customer experience

  • Data-driven and strong attention to detail and quality, experience writing SQL queries a plus

  • Familiarity with Jira or other workflow management tool a plus

  • Ability to build strong relationships across departments

  • Enjoys mentoring and teaching others

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Join Us!


We strive to create a place where all feel safe, empowered, engaged, championed, and inspired. DraftKings is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Ready to build what’s next? Apply now.

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.


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