Skip to main content

Senior Manager, Fraud Operations

At DraftKings, we're inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space and are propelled by constant curiosity and diverse perspectives.

Be the strategy behind the game.

As a Senior Manager, Fraud, you will lead a global Online Gaming and Fantasy Sports Fraud Operations team and manage day-to-day operations to ensure industry-leading performance and compliance with all regulations. In this role, you’ll ensure compliance with regulatory, anti-money laundering regulations, and best practices and work with our product and customer experience teams to drive fraud based team initiatives.  Sound good to you? Join us.

What you’ll do as a Senior Manager, Fraud:

  • Manage and lead a team to support the day-to-day Fraud Operations function as part of our Fraud Monitoring team.

  • Act as the point of contact for escalations on suspicious accounts identified by the Fraud Operations team.

  • Serve as a subject matter expert to assist team verticals including MIMO (Money-in and Money out) / Monitoring/ Support and monitor efforts and provide recommendations.

  • Manage SLAs on reporting requirements as part of our regulatory obligations.

  • Own and oversee fraud procedures, QA guidelines, and training programs to support onboarding, training, and development of Fraud Associates, Senior Associates, Team Leads, etc..

  • Collaborate with internal teams to design and optimize alerts to increase detection of suspicious transactions and improve transaction monitoring within Fraud Operations.

  • Work with our technical teams to design analytical methodologies and potential monitoring scenarios for risk mitigation.

  • Maintain knowledge of upcoming industry risks, regulatory changes, emerging risks, and trends to pivot rapidly.

What you’ll bring:

  • Bachelor's degree preferably in Business Management or a related field.

  • At least 6 years of relevant experience in the banking, financial services, or gaming/casino industry, ideally with experience in a financial crimes unit or equivalent.

  • Previous experience leading, training, and mentoring a 30+ person Fraud team of direct and indirect reports.

  • Previous vendor management experience is a plus.

  • Strong working knowledge of laws and regulations related to fraud and the ability to apply this knowledge in assessing transaction activity; Knowledge of monitoring of high-risk customer accounts is preferred.

  • Proven track record in conducting Enhanced Customer Due Diligence (EDD).

  • Excellent oral and written communication skills to operate across multiple departments and external stakeholders.

  • Proficiency in Microsoft Office and Google Enterprise Tools; Intermediate Knowledge in SQL is preferred.

  • Familiarity with ZenDesk preferred.

  • Process improvement mindset.

  • Ability to thrive and collaborate effectively in a high-energy, fast-paced environment.

  • Detail-oriented with the ability to translate big-picture thinking into local execution.

  • A positive, solution-oriented problem solver and champion for our customers.

  • This position is preferred to be based in Las Vegas. Remote hires will be considered, but must be available to regularly travel to Las Vegas.

Join Us!

Our teams are fueled by innovation. We are looking ahead, building what’s next, and continuously reinventing the industry. We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston, with teams around the world and an expanding global presence.

We strive to create a place where all feel safe, empowered, engaged, championed, and inspired. DraftKings is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Ready to build what’s next? Apply now.

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.

The US base salary range for this full-time position is $118,400.00 - $177,600.00, plus bonus, equity, and benefits as applicable. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range and how that was determined during the hiring process.

Join Our Talent Community

Get discovered. Introduce yourself, and we’ll get in touch if there’s a role that seems like a good match.

Join now