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Senior Fraud Withdrawal Associate

What you’ll do as a Senior Fraud Withdrawal Associate:

  • Manage the review of withdrawal requests for suspicious activity and potential fraud across verticals

  • Coordinate with internal teams to remediate withdrawal processing failures

  • Process withdrawals in accordance with defined SLAs

  • Support Payment Support in triaging escalated withdrawal issues from our players; coordinate with payment processors to provide meaningful resolutions

  • Assist with ad-hoc requests from CX & VIP on expedited withdrawal requests and requests for documentation as required

  • Escalate high-risk accounts and suspicious activity requiring further review to Fraud Management

  • Provide recommendations on improvements to processes applicable to withdrawals

  • Ability to execute SQL queries to extract information to perform data mining and ad-hoc reviews for daily monitoring

What skills you will use:

  • 2+ years of relevant experience within a Fraud Operations environment. Experience in Online Gaming is preferred.

  • A Bachelor's Degree in a related field will be considered as an asset. 

  • Understanding of gaming and payment processes

  • Team Player with a strong bias for action with our players

  • Strong organizational skills

  • Experience in SQL is preferred, but not required.

  • Competence with Zendesk & Microsoft Office product suite. Intermediate Excel skills are preferred but not required

  • Ability to work potential days, nights, and weekends

  • Ability to become licensed in multiple jurisdictions


Who are we a good fit for? 

We love working with talented people but more than that, we seek out compassionate co-workers with a collaborative spirit. Our work moves quickly and we’re great at coming together to find creative solutions to some of tech’s most interesting problems. If that sounds good to you, join us. 

We are DraftKings.

We’re inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space propelled by constant curiosity and diverse perspectives.

Our teams are fueled by innovation. We are looking ahead, building what’s next, and continuously reinventing the industry. We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston, with teams around the world and an expanding global presence.

Join Us!

We strive to create a place where all feel safe, empowered, engaged, championed, and inspired. DraftKings is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Ready to build what’s next? Apply now.

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.

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