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Senior Desktop Support Technician

This role is located on-site in Hoboken, NJ but will also provide support for the New York City office.

The Senior Desktop Support Technician’s responsibilities are to provide gold standard end user IT support and service delivery to the DraftKings community.  Through knowledge of IT services and a drive to solve problems with technology, this individual will make a daily impact on the success of IT and the larger DraftKings community.

What you’ll do as a Senior Desktop Support Technician:

  • Provide high quality customer support with a customer first mentality

  • Manage and action support requests using ITIL/ITSM principles

  • Provide Tier 2/3 IT support for complex, priority, or access sensitive support and service escalations

  • Execute service delivery for a variety of IT service catalog items  

  • Support and manage Windows, macOS, iOS, and Android devices

  • Use advanced knowledge and troubleshooting to resolve complex issues with enterprise applications and processes.

  • Participate and/or lead assigned projects to ensure achievement of strategic goals.

  • Provide expertise on DK technologies as assigned to ensure the quality, reliability, and organization of related IT services

  • Work collaboratively with your IT peers and larger DK community to solve problems

What You'll Bring:

  • Bachelor's degree in a Computer Science related field or equivalent combination of knowledge and experience

  • 5+ years experience working in an enterprise support environment

  • Advanced knowledge of common operating systems (Win, macOS, iOS, Android) 

  • Advanced knowledge of common enterprise end-user technologies (e.g. O365, GSuite, Atlassian, Zoom, and Slack)

  • Knowledge of the ITIL/ITSM framework for Incident Management

  • Strong organizational skills, attention to detail, and drive to solve issues with technology

  • One or more certifications in the following areas is preferred: Microsoft, CompTIA, ITIL/HDI, Customer Service

  • Experience utilizing device management technologies is preferred (e.g. Intune and JAMF)

  • Knowledge of Powershell or other scripting languages is a plus

#LI-CG1


Who are we a good fit for? 

We love working with talented people but more than that, we seek out compassionate co-workers with a collaborative spirit. Our work moves quickly and we’re great at coming together to find creative solutions to some of tech’s most interesting problems. If that sounds good to you, join us. 

We are DraftKings.

We’re inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space propelled by constant curiosity and diverse perspectives.

Our teams are fueled by innovation. We are looking ahead, building what’s next, and continuously reinventing the industry. We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston, with teams around the world and an expanding global presence.

Join Us!

We strive to create a place where all feel safe, empowered, engaged, championed, and inspired. DraftKings is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Ready to build what’s next? Apply now.

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.

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