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Process Improvement Lead

Be the strategy behind the game.

We’re looking for a Process Excellence Project Lead to help drive projects from start to finish and effectively balance various internal stakeholders’ priorities.  In this role, build and own complex project plans based on information gathered from multiple sources, including stakeholders, business requirements, and regulations.  It’s a highly collaborative role where you will work closely with internal stakeholders to achieve all expectations.  Do you love tracking project milestones and bringing teams together? Are you passionate about ensuring projects fulfill their scope? If so, we hope you’ll join us. 

What you’ll do as a Fraud Lead, Process Excellence:

  • Manage strategic projects to support risk, payment, and dispute resolutions for different payment trails.

  • Provide periodic updates regarding project statuses, including actions to address open issues.

  • Promote innovation for process, product, and policy enhancement and identify future areas of opportunity by proactively working with teams to prioritize and execute improvements.

  • Understand fraud risk, dispute, chargeback processes, and procedures and apply analytical and subject matter expertise to identify and resolve different issues.

  • Work closely with the Analytics Team to support the Fraud Team in the ongoing setup of analyses, reviews, and optimization of fraud processes and reporting.

  • Define meaningful KPIs and pull-out performance reports based on business needs and leverage data to identify trends, monitor relevant KPIs, and determine the business value of various projects.

  • Provide support on business insights for investigation results, trends, and team performance issues and recommend viable solutions based on compliance and regulatory requirements.


What you’ll bring:   

  • A Bachelor’s Degree in a related field with 3 years of experience in project management, process improvement, or related experience (analytics, consulting, change management, etc.).

  • A data-driven and analytical mindset with the ability to analyze and identify process gaps.

  • Previous experience leading projects across various business units.

  • Strong written and verbal communication skills.

  • The ability to take complicated problems and build simple frameworks that are scalable.

  • An ability to effectively influence, gain buy-in and drive collaboration across teams  to achieve a common goal.

  • Comfort working in a fast-paced, results-driven environment.

Who are we a good fit for? 

We love working with talented people but more than that, we seek out compassionate co-workers with a collaborative spirit. Our work moves quickly and we’re great at coming together to find creative solutions to some of tech’s most interesting problems. If that sounds good to you, join us. 

We are DraftKings.

We’re inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space propelled by constant curiosity and diverse perspectives.

Our teams are fueled by innovation. We are looking ahead, building what’s next, and continuously reinventing the industry. We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston, with teams around the world and an expanding global presence.

Join Us!

We strive to create a place where all feel safe, empowered, engaged, championed, and inspired. DraftKings is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Ready to build what’s next? Apply now.

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.

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