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Player Development Manager, West

  • Remote - Arizona | Remote - California
  • VIP Management
  • JR4252
  • Full Time

We are DraftKings. We’re inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space propelled by constant curiosity and diverse perspectives.

Our teams are fueled by innovation. We are looking ahead, building what’s next, and continuously reinventing the industry. We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston, with teams around the world and an expanding global presence.

Be the strategy behind the game.

As a Player Development Manager, you will play a key role in the growth and development of our VIP user base. You’ll manage a team of up to six Player Development Executives and VIP Hosts, driving net revenue through proactive sales tactics while promoting outstanding VIP service to new and existing VIP customers. When joining us, you’ll also collaborate with other departments such as Fraud, CX, Compliance, Marketing, and Product Operations to consult, execute, and resolve multifaceted player-facing issues. Sound good to you? Join us. 

What you’ll do as Player Development Manager:

  • Create strong, authentic, and trusted Player relationships.

  • Compile Player feedback to support improvements to the platform and identify commercial opportunities.

  • Execute against all VIP policies and guidelines, including responsible gaming policies.

  • Drive key VIP sales metrics, contributing to customer engagement, market share, and net revenue.

  • Maintain and enhance relations with existing DraftKings Sportsbook customers.

  • Provide coaching and constructive feedback to improve performance and enable your team to achieve all established goals & business objectives.

  • Review and approve player comps based on established customer policies.

  • Participate in the escalation process including working with clients and other DK departments to resolve client cases.

  • Conduct regularly scheduled team and one-on-one meetings with your direct reports.

What you’ll bring:   

  • Have a passion for improving the customer/player experience, solving problems, and driving positivity amongst the team.

  • Experience in Marketing and Sales, specifically as it relates to relationship building, retention, and growth.

  • Thorough understanding of Sports Betting markets and other related products. 

  • Strong desire to teach and coach a team to deliver quality customer experience and consistent sales techniques.

  • Demonstrated success in identifying and implementing strategies that improve operational efficiency.

  • Knowledge and ability to increase revenues and control expenses.

  • Bachelor's Degree in Business, Marketing or related field and 5 years related experience in the Gaming, Hospitality, Sales, and/or Marketing industry. 

  • Must be able to obtain and maintain required State Gaming Licenses.

This position can sit remote on the West Coast; however, this work is to be performed entirely outside of Colorado.

Join Us!

We strive to create a place where all feel safe, empowered, engaged, championed, and inspired. DraftKings is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Ready to build what’s next? Apply now.

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.

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