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Payments Fraud Lead

We are DraftKings. We’re inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space propelled by constant curiosity and diverse perspectives.

Our teams are fueled by innovation. We are looking ahead, building what’s next, and continuously reinventing the industry. We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston, with teams around the world and an expanding global presence.

Be the strategy behind the game.

We’re growing rapidly and are searching for a Payments Fraud Lead to manage a small team of Fraud Associates who conduct investigations of escalated customer facing issues and cases of potentially suspicious activity and potential fraud across DraftKings core verticals.  In this role, you’ll help us create world-class experiences for our customers and make a real impact on our increasingly global business.  You’ll ensure compliance with anti-money laundering regulations and best practices and work with our product and customer experience teams to drive Fraud based team initiatives.  Sound good to you? Join us. 

What you’ll do as a Payments Fraud Lead:

  • Mentor and develop associates regularly through continuous feedback, check-ins, and ongoing mentorship. 

  • Analyze fraud trends and make recommendations for future fraud prevention processes. 

  • Leverage various internal and external tools, systems, and reports to analyze Payments data and suspicious activity.

  • Review player deposit and withdrawal transactions for potential fraud or to proactively recommend different payment options.

  • Work closely with Fraud Support and Customer Experience to obtain requested player documents and resolve player restrictions.

  • Identify new methods for fraud detection and prevention, working with product and engineering teams to implement recommendations.

  • Ensure compliance with anti-money laundering, including Know Your Customer (KYC) and gaming regulations.

  • Provide recommendations supported by data in implementing new fraud alerts and controls.

  • Assist Regulatory Operations, Compliance, and other internal teams with ad hoc requests and additional fraud reviews as needed.

What you’ll bring:   

  • 3+ years of relevant experience in a Payments Fraud or Risk Operations role. 

  • At least one year of management experience leading a team of employees.

  • An investigative curiosity with strong critical thinking skills and the ability to communicate vision across the organization.

  • A strong passion for leading and developing a team. 

  • Excellent verbal and written communication skills to operate across multiple departments with both internal and external stakeholders

  • Basic SQL experience is required, Intermediate experience is preferred.

  • Self-motivated, organized, and analytical thinker with a desire to thoroughly investigate potentially fraudulent customer behavior using critical data points.

  • Competence with Zendesk & Microsoft Office product suite. Intermediate Excel skills are required. 

  • A Bachelor's Degree in Criminal Justice or Sociology will be considered a plus.

Join Us!


We strive to create a place where all feel safe, empowered, engaged, championed, and inspired. DraftKings is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Ready to build what’s next? Apply now.

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.


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