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Payment Support Associate

What you’ll do as a Payment Support Associate:

  • Supporting Customer Experience and VIP teams in various player account requests.

  • Interact with customers via email, phone, and chat to resolve payment-related issues. 

  • Review, Triage & Provide end-to-end resolution of all internal inquiries regarding chargebacks, payment processing issues with deposits, and withdrawals for all payment method offerings.

  • Import daily chargeback reconciliation reports and notification of incoming disputes from PSPs within our internal database

  • Assist in the monitoring of occasional alerts to identify potential payment issues.

  • Assist management and internal teams with ad hoc requests and additional reviews as needed. 

What you'll bring:

  • 1-3 years of relevant experience.

  • A Bachelor's Degree in a related field will be considered an asset. 

  • Understanding of gaming and payment processes.

  • Team Player with a strong bias for action with our players.

  • Experience in SQL is preferred but not required.

  • Competence with Zendesk & Microsoft Office product suite.

  • Intermediate Excel skills are preferred but not required.

  • Ability to work potential days, nights, and weekends.

  • Ability to get licensed in multiple jurisdictions


Who are we a good fit for? 

We love working with talented people but more than that, we seek out compassionate co-workers with a collaborative spirit. Our work moves quickly and we’re great at coming together to find creative solutions to some of tech’s most interesting problems. If that sounds good to you, join us. 

We are DraftKings.

We’re inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space propelled by constant curiosity and diverse perspectives.

Our teams are fueled by innovation. We are looking ahead, building what’s next, and continuously reinventing the industry. We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston, with teams around the world and an expanding global presence.

Join Us!

We strive to create a place where all feel safe, empowered, engaged, championed, and inspired. DraftKings is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Ready to build what’s next? Apply now.

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.

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