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Payment Operations Manager

What you’ll do as a Payment Operations Manager:

  • Manage a large multidisciplinary Payment Operations Team focused on iGaming with an emphasis on scaling in a hyper growth company.

  • Review and analyze escalated issues, identify chargeback and risk trends and partner with third party processors to resolve issues with deposits and withdrawals.

  • Create procedures, QA guidelines and training programs to support onboarding, training and development of Chargeback Recovery Associate and Payment Support Associate.

  • Act as a point of contact for internal teams and third party payment processors on escalated issues with payments; manage relationships with vendors on payment risk management tools.

  • Work with internal teams to build processes, systems and dashboards to create efficiency, improve quality and optimize staffing needs.

  • Evaluate the competitive landscape as it relates to upcoming changes to payment processing in iGaming.

  • Work with Product and Engineering teams on documentation of procedures and internal escalation workflows to provide seamless issue management of potential outages and bugs identified at the player level. 

  • Drive ongoing continuous improvements that lead to positive change.

  • Create and Monitor Payment and Chargeback KPIs that support business growth while mitigating risk and managing regulatory requirements and maintaining internal and external compliance.

  • Interact, present and provide recommendations to leaders at all levels on escalated matters and major changes.

What skills you will use:

  • Bachelor’s Degree Required

  • 5+ Years of relevant experience in iGaming preferably in a Risk, Fraud and Payment Operations environment; 3+ years in leading and managing a team.

  • Strong leadership skills – Ability to collaborate and communicate with senior management, team members and cross functional groups.

  • Data Driven – Ability to make strategic decisions supported by Data

  • Critical Thinking and Proactive Mindset.

  • Proven track record in identifying and developing talent in a multidisciplinary team.


Who are we a good fit for? 

We love working with talented people but more than that, we seek out compassionate co-workers with a collaborative spirit. Our work moves quickly and we’re great at coming together to find creative solutions to some of tech’s most interesting problems. If that sounds good to you, join us. 

We are DraftKings.

We’re inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space propelled by constant curiosity and diverse perspectives.

Our teams are fueled by innovation. We are looking ahead, building what’s next, and continuously reinventing the industry. We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston, with teams around the world and an expanding global presence.

Join Us!

We strive to create a place where all feel safe, empowered, engaged, championed, and inspired. DraftKings is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Ready to build what’s next? Apply now.

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.

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