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Operations & CRM Specialist

What you’ll do as an Operations & CRM Specialist for our Ireland Sportsbook:

  • Run processes to support quality assurance, problem escalation, and competitor tracking

  • Work with our Content and Trading teams to ensure delivery of market-leading Sportsbook offerings

  • Manage the efficient execution and fulfillment of various promotions and offers.

  • Ensure that site content, promotions, betting events, and betting odds are presented and merchandised as expected

  • Create and deploy communications to players through our CRM systems to ensure awareness and participation in promotions and offers. Ensure that they adhere to channel best practices.

  • Execute structured segmentation and A/B testing, and lead analysis of results, to maximize business impact. Present results to stakeholders and senior leadership.

  • Work on internal tools and reporting needs for the Operations team

  • Work cross-functionally with various teams including but not limited to Customer Experience, Analytics, Promotions, International Market Development and Trading

  • Maintain a database of promotions to assist in monitoring and recapping high value promos.

  • Work with the team to grow the business. Collaborate, brainstorm and take ownership of our goals.

What you’ll bring:

  • Bachelor’s degree in marketing, business or analytical field is preferred, but not required.

  • Well organized and high attention to detail, with the ability to work on multiple projects simultaneously often under challenging time constraints 

  • Proven ability to understand the customer and advocate for the customer’s interest. 

  • You have strong interpersonal and communication skills in both one-on-one and group settings. You must have native-level proficiency in English.

  • You’re a data-driven and strategic thinker with a deep understanding of the Sportsbook industry. 

  • Analytical skills and an ability to generate insights from campaign results and use these to inform future plans.

  • Experience with A/B testing and knowledge/willingness to learn SQL, HTML and other analytics tools 

  • You should be excited about working with the team to grow our business. We want someone with energy and ideas, as well as resilience. This will take time.

  • Knowledgeable sports fan with strong written and oral communication skills 

  • Willing to work non-standard hours based on the sports calendar 

  • Proven experience as self-starter who is comfortable in a fast paced, quickly changing environment

  • Ideally, you have 1+ years in a customer-facing and/or marketing role.


Who are we a good fit for? 

We love working with talented people but more than that, we seek out compassionate co-workers with a collaborative spirit. Our work moves quickly and we’re great at coming together to find creative solutions to some of tech’s most interesting problems. If that sounds good to you, join us. 

We are DraftKings.

We’re inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space propelled by constant curiosity and diverse perspectives.

Our teams are fueled by innovation. We are looking ahead, building what’s next, and continuously reinventing the industry. We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston, with teams around the world and an expanding global presence.

Join Us!

We strive to create a place where all feel safe, empowered, engaged, championed, and inspired. DraftKings is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Ready to build what’s next? Apply now.

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.

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