At DraftKings, we're inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space and are propelled by constant curiosity and diverse perspectives.
The strategy behind the game.
We’re seeking a Player Development Manager, you will play a key role in the growth and development of our VIP user base. In this role you will manage a team of Player Development Executives and VIP Hosts, driving net revenue through proactive sales tactics while promoting outstanding VIP service to new and existing VIP customers. You will collaborate with other departments such as Fraud, CX, Compliance, Marketing, and Product Operations to consult, execute, and resolve multifaceted player-facing issues. Sound good to you? Join us.
What you’ll do as Player Development Manager:
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Drive key VIP sales metrics, contributing to customer engagement, market share, net revenue while maintaining and enhancing relations with existing customers.
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Contribute to process and compliance initiatives that improve operations, efficiency, and service and provide coaching to improve team performance.
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Review and approve player comps based on established customer policies.
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Work closely with Analytics teams to monitor reinvestment programs including comps and other earned or reward incentives by routinely checking reports and actual transactions.
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Assist VIP leadership in developing and implementing sales training programs.
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Participate in the escalation process including working with clients and other DK departments to resolve client cases.
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Conduct regularly scheduled team and one-on-one meetings with your direct reports.
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Create strong, authentic, and trusted Player relationships and deliver on the Player experience while compiling feedback to support improvements to the platform and identify commercial opportunities.
What you'll bring:
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Above all else, you must have an extreme passion for improving the customer/player experience, solving problems, and driving positivity amongst the team.
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Experience in Marketing and Sales, specifically as it relates to relationship building, retention, and growth.
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Thorough understanding of sports betting markets and other related products.
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Strong desire to teach and coach a team to deliver quality customer experience and consistent sales techniques.
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Demonstrated success in identifying and implementing strategies that improve operational efficiency.
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Knowledge and ability to increase revenues and control expenses.
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Bachelor's Degree in Business, Marketing or related field with 5 years related experience in the gaming/hospitality/sales/marketing industry and 3 years experience managing a sales and marketing team.
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Must be able to obtain and maintain required State Gaming Licenses.
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Join Us!
Our teams are fueled by innovation. We are looking ahead, building what’s next, and continuously reinventing the industry. We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston, with teams around the world and an expanding global presence.
We strive to create a place where all feel safe, empowered, engaged, championed, and inspired. DraftKings is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.
Ready to build what’s next? Apply now.
As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.
The US base salary range for this full-time position is $100,000.00 - $150,000.00, plus bonus, equity, and benefits as applicable. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range and how that was determined during the hiring process.