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Manager, Chargeback Recovery

Be the strategy behind the game.

 As a Manager, Chargeback Recovery, you will lead the Online Gaming and Fantasy Sports Chargeback Recovery Team across several locations and manage day-to-day operations to ensure industry-leading performance and compliance with all regulations. In this role, you’ll ensure compliance with regulations and work with our product and customer experience teams to mitigate risk to our customers and the organization.  Sound good to you? Join us.  

What you’ll do as a Manager, Chargeback Recovery:

  • Manage and lead a team to support the review, dispute, and resolve potential chargebacks.

  • Act as the point of contact for escalations for the team and partner teams within the Fraud organization.

  • Serve as a subject matter expert to articulate business requirements and represent the team in operating meetings.

  • Manage SLAs on reporting requirements as part of our regulatory obligations to ensure we meet payment provider deadlines.

  • Own and oversee procedures, QA guidelines, and content to support onboarding, training, and development of Chargeback Recovery Associates.

  • Maintain knowledge of upcoming industry risks, regulatory changes, emerging risks, and trends to pivot rapidly.

What you’ll bring:   

  • A Bachelor's Degree is required, preferably in Business Management.

  • At least 3 years of relevant experience in the Banking, Financial Services, or Casino industry, ideally with experience in a Financial Crimes Unit or equivalent.

  • Experience with managing and training a Fraud Team.

  • Knowledge of laws and regulations related to fraud and the ability to apply this knowledge in assessing transaction activity; knowledge of monitoring high-risk customer accounts is preferred.

  • Proven track record in conducting Enhanced Customer Due Diligence (EDD).

  • Excellent communication and writing skills to operate across multiple departments and external stakeholders.

  • Proficiency in Microsoft Office and Google Enterprise Tools; Intermediate Knowledge in SQL is preferred.

Who are we a good fit for? 

We love working with talented people but more than that, we seek out compassionate co-workers with a collaborative spirit. Our work moves quickly and we’re great at coming together to find creative solutions to some of tech’s most interesting problems. If that sounds good to you, join us. 

We are DraftKings.

We’re inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space propelled by constant curiosity and diverse perspectives.

Our teams are fueled by innovation. We are looking ahead, building what’s next, and continuously reinventing the industry. We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston, with teams around the world and an expanding global presence.

Join Us!

We strive to create a place where all feel safe, empowered, engaged, championed, and inspired. DraftKings is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Ready to build what’s next? Apply now.

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.

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