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Learning and Development Specialist

At DraftKings, we're inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space and are propelled by constant curiosity and diverse perspectives.

Be the strategy behind the game.

As a Learning and Development Specialist, you will create and continuously improve customer education using creative approaches that inspire learners and support customer self-service. This includes eLearning and just-in-time performance support development. The DraftKings Customer Training Team is looking for an innovative, driven, problem-solving candidate with experience working across multiple instructional delivery modalities. Sound good to you? Join us. 

What you’ll do as Learning and Development Specialist :

  • Develop and design instructional training, personal development, and digital content.

  • Partner cross-functionally with various teams across the organization to learn about upcoming product initiatives and solicit feedback on your work.

  • Develop KPIs that measure learner outcomes, including customer and learner satisfaction and understanding.

  • Use KPIs to evaluate content effectiveness, business impact and scalability, and make recommendations or updates to content or overall education strategy based on feedback and trends shown in the data.

  • Drive user engagement with DraftKings products by creating exciting content that teaches customers how to use our products quickly and easily.

  • Leverage technology and tooling to improve learner access and provide just-in-time learning.

  • Pursue a deep understanding of DraftKings products to ensure that learning solutions meet the needs of stakeholders and end users.

  • Maintain knowledge of new learning approaches, technology, and tools through continuous research to ensure our solutions deliver innovation


What you’ll bring:    

  • At least 3 years of experience in instructional design or developing learning content.

  • Bachelor's degree in instructional design, educational technology, or a related field; or equivalent education and work experience.

  • High proficiency and strong working knowledge in one or more of the following tools: Adobe Captivate, Articulate Storyline, Adobe Creative Suite (InDesign, Illustrator, and Photoshop), Video and Audio Editing, and related SCORM production tools.

  • Marketing or customer training experience is preferred.

  • Continually inspire others to do better for the customer.

  • Excellent written and verbal communication skills with ability to communicate complex concepts and processes using clear and concise language and visuals.

  • Proven experience as a self-starter who is comfortable in a fast-paced, quickly changing environment.

  • Ability to work independently and effectively partner in a matrixed environment.

Join Us!

Our teams are fueled by innovation. We are looking ahead, building what’s next, and continuously reinventing the industry. We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston, with teams around the world and an expanding global presence.

We strive to create a place where all feel safe, empowered, engaged, championed, and inspired. DraftKings is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Ready to build what’s next? Apply now.

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.

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