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Lead Problem Manager

JOIN A GROUNDBREAKING TEAM:

As a Lead Problem Manager, you will be responsible for tracking and coordinating production incidents, defining production incident mitigation strategies, reporting production incident trends to engineering leadership and other key company stakeholders, and developing best practices for the engineering team to follow. The team provides 24/7 coverage with an on-call rotation. We are looking for an experienced Incident & Problem Manager to join the team and strengthen the problem management operations at DraftKings. 

WHAT YOU’LL DO AS A LEAD PROBLEM MANAGER:

  • Help to continuously define and improve the Incident Response Process for DraftKings Engineering

  • Continuously monitoring and updating the roadmap priorities with management

  • Identify areas where standardization of process will aid incident response

  • Lead & Deliver on complex projects with a high level of autonomy 

  • Ensure standards are maintained within engineering organization

  • Be a domain expertise on monitoring and alerting tools & practices

  • Communicate with stakeholders as necessary about status, resolution, and success criteria for incidents

  • Identify inefficiencies in team process and create plans to address them

  • Record and document all timelines, action items, and resources required for incidents

  • Facilitate the Root Cause Analysis process and ensure the investigation identifies the correct action items to prevent recurrence. 

WHAT SKILLS YOU WILL USE:

  • Solve complex problems with information technology software and hardware

  • Maintain incident logs and process incident reports for review with management

  • Develop procedural runbooks for various Production Incident resolutions

  • Strong verbal and written communication skills

  • Ability to translate high-level objectives into tactical tasks that can be executed upon

  • Familiarity with PagerDuty and Atlassian a plus

#LI-DP1


Who are we a good fit for? 

We love working with talented people but more than that, we seek out compassionate co-workers with a collaborative spirit. Our work moves quickly and we’re great at coming together to find creative solutions to some of tech’s most interesting problems. If that sounds good to you, join us. 

We are DraftKings.

We’re inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space propelled by constant curiosity and diverse perspectives.

Our teams are fueled by innovation. We are looking ahead, building what’s next, and continuously reinventing the industry. We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston, with teams around the world and an expanding global presence.

Join Us!

We strive to create a place where all feel safe, empowered, engaged, championed, and inspired. DraftKings is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Ready to build what’s next? Apply now.

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.

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