Skip to main content

Lead Incident and Problem Manager

Building the possibilities.

As a Lead Incident and Problem Manager, you will be responsible for tracking and coordinating production incidents, defining production incident mitigation strategies, reporting production incident trends to engineering leadership and other key company stakeholders, and developing best practices for the engineering team to follow. The team provides 24/7 coverage with an on-call rotation. We are looking for an experienced Incident & Problem Manager to join the team and strengthen the problem management operations at DraftKings. 

What you'll do as a Lead Incident and Problem Manager:

  • Acting as Incident Commander, providing coordination throughout the incident restoration process (high priority incidents)

  • Provide visibility (customer impact, action items, estimations, etc.) for the company key stakeholders during the lifecycle of an incident

  • Ensure Incident and Problem Management best practices are maintained within DraftKings engineering organization

  • Help drive the post-incident investigation conversation with DraftKings Engineering

  • Help to continuously define and improve the Incident Response Process for DraftKings Engineering

  • Continuously monitoring and updating the roadmap priorities with management

  • Work with leadership to help define standards for incident mitigation

What you'll bring:

  • Help to solve complex problems with information technology software and hardware with a high level of autonomy 

  • Maintain incident logs and process incident reports for review with management

  • Strong verbal and written communication skills

  • Develop procedural runbooks for various Production Incident resolutions

  • Ability to translate high-level objectives into tactical tasks that can be executed upon

  • Familiarity with PagerDuty and Atlassian products is a plus

  • Proficient in MS Excel is an advantage 


Who are we a good fit for? 

We love working with talented people but more than that, we seek out compassionate co-workers with a collaborative spirit. Our work moves quickly and we’re great at coming together to find creative solutions to some of tech’s most interesting problems. If that sounds good to you, join us. 

We are DraftKings.

We’re inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space propelled by constant curiosity and diverse perspectives.

Our teams are fueled by innovation. We are looking ahead, building what’s next, and continuously reinventing the industry. We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston, with teams around the world and an expanding global presence.

Join Us!

We strive to create a place where all feel safe, empowered, engaged, championed, and inspired. DraftKings is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Ready to build what’s next? Apply now.

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.

Join Our Talent Community

Get discovered. Introduce yourself, and we’ll get in touch if there’s a role that seems like a good match.

Join now