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Fraud Operations Lead - Monitoring

What you’ll do as a Fraud Monitoring Lead:

  • Manage a team of associates reviewing alerts and reports to identify suspicious activity.

  • Analyzes fraud trends and makes recommendations for fraud prevention processes. 

  • Uses a variety of tools, systems and reports to detect fraud trends.

  • Reviews player accounts and transactions for potential fraud.

  • Work closely with Fraud Support and Customer Experience to obtain requested player documents and resolve player restrictions.

  • Identify new methods for fraud detection and prevention, working with product and engineering teams to implement recommendations.

  • Develops associates and assists in the creation of reference and training material.

  • Works closely with the Fraud Manager on new objectives and improvements to the fraud review process.

  • Manages a team of reports and is responsible for scheduling, regular check-ins, and mid-year/year-end reviews.

  • Communicates frequently with the Fraud Manager to discuss progress and development of employees.

  •  Assist management and internal teams with ad hoc requests and additional fraud reviews as needed. 

  • Ensure compliance with anti-money laundering, including KYC requirements and gaming regulations.

What you'll bring:

  • 3+ years of relevant experience in a Fraud and/or Risk Operations role.

  • 1+ year in management/leadership of a team.

  • A Bachelor's Degree in a related field will be considered as an asset 

  •  Experience in SQL is preferred, but not required.·       

  • Competence with Zendesk & Microsoft Office product suite.

  • Intermediate Excel skills are preferred but not required 

  • Enthusiasm for training and developing employees

  • Ability to look at multiple data points to make good business decisions regarding a customer’s status

  • Ability to analyze and use data to make informed recommendations on procedure, policy, and other aspects of the business

  • Self-motivated with a desire to thoroughly investigate potentially fraudulent customer behavior

  • Ability to work potential days, nights, and weekends. 

  • Ability to become licensed in multiple jurisdictions


Who are we a good fit for? 

We love working with talented people but more than that, we seek out compassionate co-workers with a collaborative spirit. Our work moves quickly and we’re great at coming together to find creative solutions to some of tech’s most interesting problems. If that sounds good to you, join us. 

We are DraftKings.

We’re inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space propelled by constant curiosity and diverse perspectives.

Our teams are fueled by innovation. We are looking ahead, building what’s next, and continuously reinventing the industry. We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston, with teams around the world and an expanding global presence.

Join Us!

We strive to create a place where all feel safe, empowered, engaged, championed, and inspired. DraftKings is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Ready to build what’s next? Apply now.

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.

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