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Delivery Manager

We are DraftKings. We’re inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space propelled by constant curiosity and diverse perspectives.

Our teams are fueled by innovation. We are looking ahead, building what’s next, and continuously reinventing the industry. We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston, with teams around the world and an expanding global presence.

Be the strategy behind the game

As a Delivery Manager, you will be part of our Site Reliability Engineering (SRE) team.
Day-to-day, you will interact with key stakeholders across the organization and with the technical sub-units within our Engineering Team. You will be responsible to facilitate all Agile ceremonies for multiple cross-functional teams and monitor KPIs to deliver value to the organization.
Sound good to you? Join us.

What you will do as a Delivery Manager

  • Manage day-to-day operations and assume responsibility for all service levels to be delivered to customer.
  • Be a point of contact for the customer, managing change requests and customer queries.
  • Elevate and escalate proactively to meet the service requirements.
  • Prepare, lead, and manage operational team reviews.
  • Coordinate all relevant resources (internal/external partners).
  • Support Total Customer Experience management and achieve customer satisfaction targets.
  • Manage Change Orders and provide consulting to customer on new products and services.
  • Track and capture data/metrics
  • Lead teams to practice agile principles of collaboration, prioritization, team accountability, and visibility – Kanban preferred.
  • Identify dependencies and remove blockers with other engineering teams across the organization.
  • Develop and utilize Jira and Confluence to monitor, track, and report on the progress of the service.

What you’ll bring

  • At least two years of experience working as a Delivery Manager, Scrum Master or Project Manager, ideally within a growing technology company.
  • Experience working with and managing cross-functional relationships within a large, fast-paced organization.
  • Leadership experience
  • Excellent understanding of the Agile methodology and its core principles.
  • Familiarity and understanding of the software development life cycle (SDLC).
  • Strong written and verbal communications skills with fluency in English.
  • Client facing experience (face-to-face or remote)

Join Us!

We strive to create a place where all feel safe, empowered, engaged, championed, and inspired. DraftKings is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Ready to build what’s next? Apply now.

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.

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