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Customer Experience Senior Associate

A customer-centered community. 

We’re growing rapidly and looking for a Customer Experience Associate to be the primary point of contact for our Sportsbook product, answering customer questions and advocating across the company. We are innovators in the sports entertainment industry and we want you to help us further our mission of bringing sports fans closer to the games they love. Sound good? Join us.

This role will be based on the Casino Queen in East St. Louis, MO

What you’ll do as a Customer Experience Senior Associate:

  • Provide exceptional customer service by building trust, solving problems, and displaying a comprehensive knowledge of the DraftKings products.

  • Serve as a single point of contact for the DraftKings mobile sportsbook, resolving all issues, questions, incidents, complaints, etc. in a timely and professional manner and to the complete satisfaction of the customer.

  • Effectively communicate with our customers via phone and in person at a DraftKings retail sportsbook.

  • Own and handle escalated situations with our customers.

  • Promote the DraftKings brand through effective communication skills while being a relentless customer advocate across the company. 

What you'll bring:      

  • You’ll have prior call center, retail, or in-person customer service experience.

  •  Ability to work weeknights and weekends due to varying shifts, which includes 5 days of work with 2 days off.  

  • Competence with Zendesk (or other ticketing processor systems) and Microsoft Office product suite.

  • Competence and confidence in supporting mobile technology troubleshooting with intermediate technical resolution skills.

  • Ability to effectively communicate inter-departmentally.  

  • Ability to work independently with limited supervision.

  • Comfortable working in a fast-paced environment.

  • If you are polite, attentive, and friendly, then we are looking for you. 

Who are we a good fit for? 

We love working with talented people but more than that, we seek out compassionate co-workers with a collaborative spirit. Our work moves quickly and we’re great at coming together to find creative solutions to some of tech’s most interesting problems. If that sounds good to you, join us. 

We are DraftKings.

We’re inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space propelled by constant curiosity and diverse perspectives.

Our teams are fueled by innovation. We are looking ahead, building what’s next, and continuously reinventing the industry. We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston, with teams around the world and an expanding global presence.

Join Us!

We strive to create a place where all feel safe, empowered, engaged, championed, and inspired. DraftKings is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Ready to build what’s next? Apply now.

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.

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