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Customer Experience Associate, New Jersey

Join the dream team.

We are searching for multiple Customer Experience Associates to join our team in New Jersey! You will be one of the primary contact points for customer inquiries and customer support-related matters. Join our groundbreaking team of sports entertainment leaders.

You must be a New Jersey resident to be qualified.

What you’ll do as a Customer Experience Associate:

  • Provide a valuable and meaningful customer experience for our users by being attentive to their needs

  • Resolve customer issues via email and chat support in a timely manner

  • Prepare for these inquiries and have a strong understanding of our products

  • Passionately promote and represent the DraftKings brand

What you’ll bring:

  • Ability to work flexible hours

  • Customer service experience is a must.

  • A strong passion for fantasy sports and a familiarity with social media sites

  • Excellent people skills, empathy, and self-control

  • Competence with Zendesk (or other ticketing processor systems) and Microsoft Office product suite

  • This is a remote opportunity, but you must reside in New Jersey to be qualified

Who are we a good fit for? 

We love working with talented people but more than that, we seek out compassionate co-workers with a collaborative spirit. Our work moves quickly and we’re great at coming together to find creative solutions to some of tech’s most interesting problems. If that sounds good to you, join us. 

We are DraftKings.

We’re inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space propelled by constant curiosity and diverse perspectives.

Our teams are fueled by innovation. We are looking ahead, building what’s next, and continuously reinventing the industry. We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston, with teams around the world and an expanding global presence.

Join Us!

We strive to create a place where all feel safe, empowered, engaged, championed, and inspired. DraftKings is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Ready to build what’s next? Apply now.

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.

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