Payments Associate

Las Vegas, NV

DraftKings Inc. (Nasdaq: DKNG) is a digital sports entertainment and gaming company. It’s simple, at DraftKings, we believe life’s more alive with skin in the game. For that reason, we’re committed to responsibly creating the world’s favorite games and betting experiences. Headquartered in Boston, MA, with offices around the globe, we believe we can continue to define what it means to be a technology company in sports entertainment. We love what we do, and think you will too.

The strategy behind the game.
As a Payment Associate, you’ll help us in our mission to deliver the world’s best Fantasy Sports, Sports Betting and Casino experience. The Payment Associate will work within our Fraud & Payment Operations to assist our customers and internal teams with the goal of maximizing revenue generation & recovering revenue along with mitigating future losses.

What you’ll do as a Payment Associate:

  • Act as a point of contact for Payment Service Provider (PSP) inquiries.
  • Review, Triage & Provide end to end resolution of all internal inquiries & alerts.
  • Assist VIP and Fraud on PSP deposit limit increases.
  • Import daily chargeback reconciliation reports and notification of incoming disputes from PSPs within our internal database.
  • Investigate all suspected fraud (fraud coded) disputes and ACH returns and apply fraud mitigation best practices to reduce & recover losses.
  • Dispute credit/debit chargeback cases with appropriate responses based on network guidelines to recover & prevent losses.
  • Submit suspicious activity fraud reports to various regulatory and law enforcement agencies in financial fraud cases.

What skills you will use:

  • Bachelor’s degree or equivalent, preferably in Finance.
  • 1-3 years of relevant experience. Banking experience strongly preferred.
  • Knowledge of payment processing and chargebacks, ideally in an e-commerce environment.
  • Experience in SQL is preferred, but not required.
  • Competence with Zendesk & Microsoft Office product suite.
  • Ability to work holidays, nights and weekends.
  • Ability to get licensed in multiple jurisdictions.
Who are we a good fit for?
We love working with talented people but more than that, we seek out compassionate co-workers with a collaborative spirit. Our work moves quickly and we’re great at coming together to find creative solutions to some of tech’s most interesting problems. If that sounds good to you, join us.

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As a technology company at our core, DraftKings believes that the best innovation comes from diverse perspectives, thoughts, beliefs, ideas, and experiences. We consistently push boundaries and challenge the conventional to ensure our culture and products reflect the expectations of our employees, and the customers we serve.

We’re proud to believe that your gender, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability should have nothing to do with our hiring practices. We’ll never discriminate against anyone’s background or creed. If you’re good at what you do, we want you to do it at DraftKings.

You may be required to become licensed through applicable regulatory agencies.

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