VIP Sales Associate Team Lead

Boston, MA

We are DraftKings.

We’re inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space propelled by constant curiosity and diverse perspectives.

Our teams are fueled by innovation. We are looking ahead, building what’s next, and continuously reinventing the industry. We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston, with teams around the world and an expanding global presence.

Drive the strategy behind the game.
As a VIP Sales Associate Team Lead, you will oversee a team of VIP Sales Associates servicing high-potential and prospective VIP players. You’ll be a part of executing DraftKings’ industry-leading VIP engagement strategy and understanding the needs of our players to foster their loyalty to DraftKings. Working as a Team Lead, you’ll also play a key role in the growth and development of our VIP user base and team development. Sound good to you? Join us.

What you’ll do as a VIP Sales Associate Team Lead:

  • Drive key VIP sales metrics while contributing to customer engagement, market share, and net revenue.
  • Monitor the engagement and activation of new VIP customers as well develop industry best practices to enhance the customer experience.
  • Provide coaching and constructive feedback to improve performance and enable your team to achieve all established goals and business objectives.
  • Review and approve player comps based on established customer policies.
  • Work closely with Analytics teams to monitor reinvestment programs including comps and other earned or reward incentives by routinely checking reports and actual transactions.
  • Assist VIP leadership in developing and implementing sales training programs.
  • Participate in the escalation process including working with clients and other DK departments to resolve client cases.
  • Conduct regularly scheduled team and one-on-one meetings with your direct reports.

What skills you will use:

  • You have an extreme passion for improving the customer experience, solving problems, and driving positivity amongst the team.
  • Strong desire to teach and coach a team to deliver quality customer experience and consistent sales techniques.
  • Demonstrated success in identifying and implementing strategies that improve operational efficiency.
  • Bachelor's Degree in Business, Marketing or related field.
  • 4 years of related experience in the Gaming, Hospitality, Sales, or Marketing industries.
  • 2 years of experience managing a sales and marketing team.
  • Must be able to obtain and maintain required State Gaming Licenses.
Join Us!

We strive to create a place where all feel safe, empowered, engaged, championed, and inspired. DraftKings is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Ready to build what’s next? Apply now.

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.