Player Protection Analyst

Hoboken, NJ

DraftKings Inc. (Nasdaq: DKNG) is a digital sports entertainment and gaming company. It’s simple, at DraftKings, we believe life’s more fun with skin in the game. For that reason, we’re committed to responsibly creating the world’s favorite games and betting experiences. Headquartered in Boston, MA, with offices around the globe, we believe we can continue to define what it means to be a technology company in sports entertainment. We love what we do, and think you will too.

The strategy behind the game.
We’re growing rapidly and are searching for an analyst who can help us monitor and review account activity for new and existing customers, ensuring responsible gaming practices across our entire platform. Your goal will be to ensure that any signs of potentially harmful behaviors are identified and action is taken where appropriate. This may include complex escalations to creative problem-solve alongside the VIP, Customer Services, and Fraud teams, as this position will provide second line support to these teams. Sound good to you? Join us.

What you’ll do as an Player Protection Analyst:

  • You will serve as the first point of escalation for all Player Protection cases and queries from other department teams.
  • Analyze and review player communications, limits, and deposit/withdrawal patterns to assess if the user is at risk for Responsible Gaming.
  • Make strategic decisions on users’ accounts based on the level of problematic gambling.
  • Communicate with at-risk users with decisions and providing responsible gaming resources to users with problematic gambling.
  • Maintain ongoing monitoring reports, compliance logs, and alerts.
  • Assist in compiling reports for multiple regulatory boards and submitting the necessary paperwork.
  • Assist in drafting and managing site content relating to responsible gaming, including but not limited to Responsible Gaming Procedures and Policies, Terms, and Conditions.
  • Work with various team members to create operational tasks determined by policies and procedures relating to Responsible Gaming.

What skills you will use:

  • Bachelor's degree (B.A./B.S.) in Business or related field from four-year college or university; or equivalent combination of education and experience.
  • Online gaming experience preferred, but not required.
  • Strong communication skills with the ability to think analytically to provide solutions to complex situations.
  • Effective time management skills; ability to manage shifting priorities and multiple projects simultaneously.
  • Understanding of and/or experience with the Responsible Gaming Space, Compulsive Gambling Programs, or Gambling Addiction specialty.
  • Ability to analyze and document necessary business processes.
  • You are able to multitask and make effective decisions under pressure.
  • A strong knowledge of regulatory changes and requirements for Responsible Gaming.

Who are we a good fit for?
We love working with talented people but more than that, we seek out compassionate co-workers with a collaborative spirit. Our work moves quickly and we’re great at coming together to find creative solutions to some of tech’s most interesting problems. If that sounds good to you, join us.

Apply now
As a technology company at our core, DraftKings believes that the best innovation comes from diverse perspectives, thoughts, beliefs, ideas, and experiences. We consistently push boundaries and challenge the conventional to ensure our culture and products reflect the expectations of our employees, and the customers we serve.

We’re proud to believe that your gender, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability should have nothing to do with our hiring practices. We’ll never discriminate against anyone’s background or creed. If you’re good at what you do, we want you to do it at DraftKings.

You may be required to become licensed through applicable regulatory agencies.

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