Customer Experience Team Lead

Las Vegas, NV

DraftKings Inc. (Nasdaq: DKNG) is a digital sports entertainment and gaming company. It’s simple, at DraftKings, we believe life’s more fun with skin in the game. For that reason, we’re committed to responsibly creating the world’s favorite games and betting experiences. Headquartered in Boston, MA, with offices around the globe, we believe we can continue to define what it means to be a technology company in sports entertainment. We love what we do, and think you will too.

A customer-centered community.
As a Customer Experience Team Lead, you will be the primary point of contact for our Sportsbook product - to answer customer questions and help advocate across the company. We are innovators in the sports entertainment industry and we want you to help us further our mission of bringing sports fans closer to the games they love.

What you’ll do as a Customer Experience Team Lead:

  •       Provide exceptional customer service through demonstrating product knowledge
  •       Effectively communicate with our customers across several channels – phone, email, chat, and social media
  •       Promote the DraftKings brand through your conflict resolution abilities and effective communication skills
  •       Advocate for our players to help us grow the business

What skills you will use:

  •      Bachelor’s degree or equivalent
  •   Ideally, you’ll have prior call center, or customer service, experience
  •      Ability to work weeknights and weekends due to varying shifts, which includes 5 days of work with 2 days off
  •      Competence with Zendesk (or other ticketing processor systems) and Microsoft Office product suite
  •      If you are polite, attentive, and friendly, then we are looking for someone like you
Who are we a good fit for?
We love working with talented people but more than that, we seek out compassionate co-workers with a collaborative spirit. Our work moves quickly and we’re great at coming together to find creative solutions to some of tech’s most interesting problems. If that sounds good to you, join us.

Apply now
As a technology company at our core, DraftKings believes that the best innovation comes from diverse perspectives, thoughts, beliefs, ideas, and experiences. We consistently push boundaries and challenge the conventional to ensure our culture and products reflect the expectations of our employees, and the customers we serve.

We’re proud to believe that your gender, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability should have nothing to do with our hiring practices. We’ll never discriminate against anyone’s background or creed. If you’re good at what you do, we want you to do it at DraftKings.

You may be required to become licensed through applicable regulatory agencies.

Apply Now