Desktop Support Technician

Boston, MA

DraftKings Inc. (Nasdaq: DKNG) is a digital sports entertainment and gaming company. It’s simple, at DraftKings, we believe life’s more fun with skin in the game. For that reason, we’re committed to responsibly creating the world’s favorite games and betting experiences. Headquartered in Boston, MA, with offices around the globe, we believe we can continue to define what it means to be a technology company in sports entertainment. We love what we do, and think you will too.

The Desktop Support Technician’s responsibilities are to provide gold standard end user IT support and service delivery to the DraftKings community. Through knowledge of IT services and a drive to solve problems with technology, this individual will make a daily impact on the success of IT and the larger DraftKings community.

What you’ll do as a Desktop Support Technician:

  • Provide high quality customer support with a customer first mentality
  • Manage and action support requests using ITIL/ITSM principles
  • Provide Tier 1/2 IT support for a variety of standard end-user technologies and peripherals
  • Execute service delivery for a variety of IT service catalog items  
  • Support and manage Windows, macOS, iOS, and Android devices
  • Provide basic administration of enterprise IT systems
  • Participate in assigned projects to ensure achievement of strategic goals
  • Create and update quality documentation of IT troubleshooting best practices, services, and processes
  • Consistently gain knowledge and certification in relevant or assigned technologies
  • Work collaboratively with your IT peers and larger DK community to solve problems

Skills and Qualifications:

  • Bachelor's degree in a Computer Science related field or equivalent combination of knowledge and experience
  • 1-3 years experience working in an enterprise support environment
  • Knowledge of common operating systems (Win, macOS, iOS, Android) 
  • Knowledge of common enterprise end-user technologies (e.g. O365, GSuite, Atlassian, Zoom, and Slack)
  • Knowledge of the ITIL/ITSM framework for Incident Management
  • Strong organizational skills, attention to detail, and drive to solve issues with technology
  • One or more certifications in the following areas is preferred: Microsoft, CompTIA, ITIL/HDI, Customer Service
  • Experience utilizing device management technologies is preferred (e.g. Intune, SCCM and JAMF)
  • Knowledge of Powershell or other scripting languages is a plus

Who are we a good fit for?
We love working with talented people but more than that, we seek out compassionate co-workers with a collaborative spirit. Our work moves quickly and we’re great at coming together to find creative solutions to some of tech’s most interesting problems. If that sounds good to you, join us.

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As a technology company at our core, DraftKings believes that the best innovation comes from diverse perspectives, thoughts, beliefs, ideas, and experiences. We consistently push boundaries and challenge the conventional to ensure our culture and products reflect the expectations of our employees, and the customers we serve.

We’re proud to believe that your gender, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability should have nothing to do with our hiring practices. We’ll never discriminate against anyone’s background or creed. If you’re good at what you do, we want you to do it at DraftKings.

You may be required to become licensed through applicable regulatory agencies.

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