Senior Director, Fraud & Payment Operations

Las Vegas, NV

We are DraftKings.

We’re inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space propelled by constant curiosity and diverse perspectives.

Our teams are fueled by innovation. We are looking ahead, building what’s next, and continuously reinventing the industry. We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston, with teams around the world and an expanding global presence.

We use technology to create great experiences for sports fans.

Since our founding in 2012, DraftKings has been defining what it means to be a technology company in sports entertainment. To help us achieve our goals, we are growing our dynamic team. Do you love working in a fast-paced environment that is constantly evolving? Are you able to use creativity to help solve problems that don’t have clear solutions? If so, then we think you will love working with us.

Lead a groundbreaking team.

We are growing rapidly and are searching for a Senior Director to lead the Online Gaming Fraud team and manage its day-to-day operations. You will ensure industry-leading performance and compliance with all regulations. This includes tasks related to player identification, fraud prevention, player account adjustments, and anti-money laundering. Sounds good to you? Join us.

We can consider applicants local to Boston willing to travel frequently to Las Vegas.

What you’ll do as a Senior Director in Fraud and Payment Operations:

Design a scalable and efficient organizational structure, maximizing the skills of our talented internal teams while enabling significant growth.
Develop goals, KPIs, and performance metrics to enable an outstanding customer experience, both internally and externally.
Integrate and manage an outsource support staff service provider to ensure effective resourcing during peak seasonal volumes
Partner with a cross-functional group to design, build and implement next-generation back-office processing systems to maximize efficiency, improve customer interactions, and manage risk.
Enhance and maintain agreed SLA and SKIs for the Online Gaming Fraud Team across relevant jurisdictions.
Develop and optimize fraud-related processes while remaining current on emerging trends and industry best practices.
Assist the Regulatory Operations and Compliance teams across a variety of tasks including procedural changes, investigations, reporting, filing SARs, fraud reports, and other regulatory requirements on all verticals.

What skills you will use:

12+ years of e-commerce experience specifically focusing on fraud prevention and investigations. Knowledge of the gaming industry and relevant regulations is a plus.
Multiple years of experience leading large teams (100+ FTE) across multiple geographies and jurisdictions.
Excellent analytical, organizational, and communication skills within a matrixed environment.
Experience managing external staffing/resourcing organizations.
Experience with 3rd party risk management systems or fraud solution providers.
Experience with various payment systems and their risks and dispute resolution processes.
Critical thinking, creative problem solving, natural curiosity, and passion for the job are essential in this role.
Experience with SQL or other relational database query language skills, able to run complex queries for pulling data a plus.

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Join Us!

We strive to create a place where all feel safe, empowered, engaged, championed, and inspired. DraftKings is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Ready to build what’s next? Apply now.

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.